SHIPPING & WARRANTY

Comprehensive Protection for Our Global Partners

Shipping Policy

As a professional manufacturer, CJMOTO ships products globally from our facilities in Chongqing. We primarily utilize sea freight for vehicle orders due to size and weight.

  • Incoterms: Our standard shipping term is FOB (Free On Board) Chongqing. We are responsible for transporting goods to the port of loading and clearing Chinese customs.
  • Freight Forwarding: You may appoint your own freight forwarder, or we can recommend reliable logistics partners to handle the shipment to your destination port (freight costs to be borne by the buyer).
  • Lead Time: Production typically takes 15-25 days. Ocean transit times vary by destination (e.g., 15-20 days to US West Coast, 30-40 days to Europe).
  • Packing: All vehicles are securely packed in steel crates (SKD/CKD) to prevent damage during transit.

Inspection Upon Receipt

Upon arrival of the shipment at your destination, it is your responsibility to inspect the external packaging for any signs of damage before signing the delivery receipt.

Important: If you notice visible damage to the container or crates, please take photos immediately and note the damage on the carrier’s delivery document. This is crucial for insurance claims.

Limited Warranty Policy

CJMOTO provides a limited warranty to the original B2B purchaser (Distributor/Dealer). This warranty covers defects in material and workmanship under normal use.

Engine & Frame

12 Months

Covers engine block, cylinder head, transmission case, and main chassis welds.

Electrical Parts

6 Months

Covers ECU, fuel injectors, sensors, wiring harness, and digital instrument cluster.

Warranty Exclusions

The warranty does not cover damage or defects resulting from:

  • Normal wear and tear items (Tires, Brake Pads, Drive Belts, Chains, Batteries, Spark Plugs, Filters, etc.).
  • Improper assembly or maintenance by the dealer or end-user.
  • Use of non-original parts or accessories.
  • Accidents, collisions, or exposure to extreme environmental conditions.
  • Racing, competition use, or commercial rental use (unless specifically agreed upon).

How to Make a Claim

We strive to make the claims process simple and fast for our partners.

  1. Report: Email our after-sales team at contact@cjpmoto.com within 7 days of discovering the defect.
  2. Evidence: Provide the VIN (Vehicle Identification Number), photos/videos of the defective part, and a brief description of the issue.
  3. Review: Our technical team will review the claim within 48 hours.
  4. Resolution: If approved, we will ship replacement parts free of charge. For urgent cases, we can use air express; for bulk claims, parts may be shipped with your next container order.

* Note: CJMOTO provides parts-only warranty. Labor costs for repairs incurred by the dealer are not covered.

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